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Write to [email protected]. We reply within 1-2 business days. Please include the email address you use to sign in, so we can find your account.
Before you write
These may be quicker:
- Support covers signing in, managing or cancelling a subscription, and refunds.
- The FAQ covers the exam itself, scoring, and what this tool does and does not do.
- How it works walks through practice, exams and the readiness score.
Who you are writing to
A2 CIPLE Prep is operated by Binns Pte. Ltd. It is an independent exam-preparation tool, not affiliated with, authorised by, or endorsed by CAPLE or Universidade de Lisboa. We cannot register you for an exam, change a result, or issue a certificate. For those, contact CAPLE directly.
Privacy and data questions are answered in our terms and privacy policy, and you can also send them to the same address.